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2degrees Customer Care Agents » Overview

2degrees Customer Care Agents

2degrees is excited to be expanding its Customer Care Team.

Customer service is at the heart of our business.  We are devoted to our customers, providing award winning service to over a million Aotearoians.  We are looking for passionate customer service superstars to take inbound calls, providing outstanding service on every call.

We are looking for people who have:

  • A strong, proven background in customer services
  • Excellent listening, communication and verbal comprehension skills
  • Strong computer skills, and are confident using multiple applications
  • Flexibility and maturity to work autonomously
  • The ability to easily identify our customer's needs and provide thoughtful and timely solutions
  • Great organisation and time management skills
  • A genuine passion for exceeding customer expectations!

2degrees is a great place to work.  You will join a friendly and supportive team who are passionate about the work they do. You will also get to enjoy great perks like a monthly phone plan (including credit, data and texts), health and life insurance, a car parking allowance, and the opportunity to achieve generous bonuses. We aim to encourage, recognise and reward high preforming people who live and breathe our values.

To be considered for this position, you must be able to:

  • Attend a 2 hour interview on a day to be scheduled on either 19th May and 2nd June
  • Commence induction on the 22nd June for 6 weeks (business hours)
  • Commit to a rotational shift roster. You will be required to work 5 x 8 hour rostered shifts which could fall between the hours of 7am and 11pm, 7 days a week. We will give you your roster at least 2 weeks in advance.

At 2degrees we're passionate about building our culture of extraordinary service by keeping our workplace fun and friendly. It's a place where you can develop your talents whilst we achieve great things. If this sounds like a mission you'd like to join, apply now using the job code 12342OTH.