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Nicola Engelbrecht


Human Resources Co-ordinator


How did you decide on a career in Hotel Management?

I started looking at Hotel Management as a career option in my last year of high school. After investigating my option within New Zealand, I decided to relocate to Queenstown and study Hospitality Management at Queenstown Resort College. Queenstown is a place where I could get real hands on experience in the industry and learn the skills I needed to kick start my career. 


What was life like studying at QRC?

I loved my time at QRC. I met some great contacts and made lifelong friends. Queenstown is a special place to study and live because the whole town is geared twoards tourism - there is no better place to learn about the industry.

QRC's Hospitality Management Diploma involves a fully paid 9 month internship placement anywhere in the world. I chose to stay in Queenstown and got an amazing opportunity to work in Front Office at Peppers Beacon Hotel. The opportunities at Peppers were fantastic, including experiencing some of Queenstown's most exciting Adventure Tourism activities, enabling me to share my experiences and promote Tourism activites to our guests. 


How did you end up with your current employer Hilton on The Park, Melbourne?

I was still working at Peppers after finishing my QRC Diploma, when I was offered an opportunity to be a part of the pre-opening team for the new Queenstown Hilton as the Human Resources Administrator. My contacts at QRC definitely helped me to secure this role.

I worked there for just over a year until a new opportunity came up at the Hilton in Taupo. I spent the next year working with a fantastic team as the Human Resources Coordinator. This was a sole charge role, doing all the Human Resources activities including recruitment, employee engagement, disciplinaries, performance management, driving culture and training. My next step was to relocate to Hilton's Auckland property as the Human Resources Co-ordinator. Just recently I made the move to Hilton on the Park, Melbourne, where I have taken on a similar role.


What's your typical day like?

With my role, no two days are the same. I get involved in helping management with their recruitment including screening applicants, conducting interviews, references checks and drawing up contracts. I also run training courses, plan and manage events to thank our team for all their hard work, or hold performance meetings with team members.

The varied nature of the role keeps it interesting. The chance to travel has been fantastic and if you keep an open mind, there are so many opportunities within this industry.