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Stephanie Morgan

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Customer Service Representative

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Study

 

What are you studying?

I am in my first year, studying Bachelor of Art and Design majoring in Animation and Visual Effects at Media Design School.

Why did you choose this course?

I chose this course because I am a creative person who loves technical work on the computer. I have done some programming and other computer stuff but have come back to art because it is what I love.

What do you enjoy about your course?

I love my course because it is engaging and it continually interests and excites me. There is a lot of practical application and what we learn is directly related to the industry we will be entering.

What will help you to successfully complete your course?

I haven’t finished my course but I am slowly learning that it is all about balance. You need to make sure that you can time manage efficiently between your university, social and work lives. Finding the time to get everything done is difficult but the rewards at the end are worth it!

What advice do you have for future students?

My advice would be to look at the industry you want to move in to and then at courses and degrees that get you there. There is room for movement once you start studying but it is good to have a rough idea of where you are going so you start thinking about what you need to get there.

 

Career

 

Describe your job

I currently work as a Customer Service Representative for Vodafone in their Fixed Line and Broadband Business department.

My job involves helping small to medium businesses troubleshoot and resolve any technical or billing issues they have regarding their Vodafone account and services.

What do you do on an average day?

My average day starts with class during the day for my degree, and then working at Vodafone in the evenings. I answer calls from customers who need help with their services and help them as best that I can.

What is the most exciting about your job?

The most exciting part of my job is fixing a customer’s issue and hearing how happy they are when they are able to use their internet again! Following a problem through to its resolution is a very satisfying feeling and is a skill that is useful in any situation or industry.

What opportunities does your job offer?

My job has taught me a lot of general troubleshooting skills which I find relatable to other aspects of my life including my university work. Vodafone is also great at giving us training and supporting us when it comes to new systems and equipment so there is always opportunity to develop and learn more about how things work. Working in business means that I speak to people working at a professional level in a multitude of fields which is also really interesting.

What skills, training, education or past experiences helped you secure your job?

  • Strong Language and Communication Skills
  • Being able to keep calm in stressful situations
  • Basic Technical understanding and ability in computer systems
  • A good attitude for learning and development

Where do you see yourself heading in the future within this industry?

I love anything and everything technical so I would love to stay here whilst I finish my degree. Afterwards I want to keep learning so moving into a role where I have a greater knowledge of the systems that make a customer’s telecommunications services work is something I could see myself doing.

What advice do you have for anyone wanting to work in the Telecommunications industry?

My advice would be to always have an open mind to new technology and a passion for trying to understand how things work. It is a fast paced and constantly changing environment so the ability to adapt and keep up to date with new ideas and technologies is crucial.

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