Dispatch Customer Service
"Mainfreight is not like other companies. Our night shift was a family, not just a group of work mates. If you ever had a problem or needed help you could always rely on your team to help."
How did you hear about Mainfreight?
I heard about Mainfreight through my school careers centre in 2012 and jumped at this opportunity to work there after school.
How did you get this job?
I started part-time work five days a week in the afternoon - 4pm till 8pm - checking cartons, helping the loaders and sweeping the floor. This had its challenges as I had school everyday, and sometimes the job took a bit longer, but that is just part of the industry and I learnt to deal with it. Eventually I was given the opportunity to work full time as a loader on the night shift team.
This is when i started to learn that Mainfreight is not like other companies. Our night shift was a family, not just a group of work amates. if you ever had a problem or needed help you could always rely on your team to help.
I was a loader on the night shift up until September 2014. I heard about a position in customer service / dispatch for Mainfreight2Home. I let the Branch Manager know that l was interested and from there I was offered the role. I was overwhelmed with the fact that I had jumped the hurdle of getting into the office and was getting a chance to really show what I was made of.
What does your role involve?
My new role involves setting up the runs and sorting out the logistics and movements of seven trucks and one van throughout the greater Wellington region. It also involves arranging pick-ups and deliveries, as well as helping to answer any queries that our customers and businesses may have.
Where do you see yourself in your future career?
This is Just the beginning of my career here at Mainfreight. As for the future, I want to work towards a management role, whether it be as an Operations or Transport Manager. l aspire to eventually achieve a position as a Branch Manager and I will continue to work towards this. I know that Mainfreight will help me to accomplish these goals.