Senior Assistant Manager
Study Related Questions
What did you study?
I have a slightly different background from other Graduate Management Trainees. I left secondary school to work briefly for an insurance company, before working for 2 banks over 6 years. During this time I worked part time with the Cobb & Co franchise at 2 different properties in various roles. I spent the next 7 years working in hotels/restaurants managing restaurants bars and a bottle store before returning to banking for a further 4 years. After breaking my leg in a soccer game I decided to get back in to hospitality. I started soon after at Mercure Wellington as a part time F&B attendant working my way up to team leader, supervisor and then part time duty manager. After 15 months and discussions with HR and my General Manager, I was put forward for GMT programme.
Why did you choose this course?
While I have a passion for Food and Beverage, and there was an opportunity to apply for F&B Manager roles, I was very interested in the other departments and how they worked. My decision to participate in the GMT scheme rather than apply for these jobs has since proved to be one of the best career decisions I have ever made.
What helped you to successfully complete your course?
During my tenure, I had the opportunity to act as F&B Manager for 6 weeks, Executive Housekeeper for 12 weeks, Conference Manager for 4 weeks and Accounts for 2 weeks. The work and hours could be very demanding and there are many demands placed on your time. Fortunately, I had a very supportive General Manager (Thank you Wayne Greenwood) and management team at the hotel. Ultimately, I found my year as GMT extremely rewarding.
What did you enjoy about your course?
As a GMT you participate in all operational aspects of the property. You are also given a glimpse of non-operational roles like HR, Finance and Sales. You get exposed to all of the staff in the hotel (So everyone knows you) and you get to work under many different managers. This exposes you to different management styles and gives you a solid grounding in how to work and manage others with confidence. This allows you to see where your own strengths are and what you are really passionate about for when you finish your placement.
Describe your job
On graduating I commenced as Executive Housekeeper Mercure Willis St, then went on to Restaurant and bar Manager Ibis Wellington, Front Office Manager Ibis Wellington, Front Office Manager Mercure Willis Street, until finally starting my current position as Senior Assistant Manager All Seasons Karratha WA last year.
What advice do you have for future students?
I certainly would not have had the background knowledge or experience to take on the roles outside F&B if I had not participated in the GMT scheme. I would strongly recommend any young aspiring hospitality professional seriously consider becoming a Graduate Management Trainee with Accor. Over the last 5 years I have seen the scheme improved. Now as a manager (who has had 5 GMT’s report to me in one form or another) I am also involved in the planning and development of GMT’s on an operational level. I continue to be impressed with the effort, energy and support Accor as a company make to develop our next leaders.