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Mediator/Arbitrator » Learn More

Mediators and arbitrators need a working knowledge of laws and regulations as well as some behavioural knowledge or knowledge of how people and societies relate. They need a wide range of contacts in government and community agencies to refer their clients to should the need arise.

Mediators may do some or all of the following

  • receive applications from disputing parties, or referrals from court, requesting mediation
  • check that mediation is the best process for the parties
  • set up appointments for parties to meet for mediation
  • listen to, and talk with the disputing parties to help them understand the situation from all perspectives
  • speak to parties individually
  • help parties come to a mutual agreement
  • help write the agreement for the parties to sign
  • organise and give public presentations to community agencies, schools and other organisations about mediation.

 Arbitrators may do some or all of the following

  • receive applications from the parties requesting arbitration
  • organise times for the parties to meet for arbitration
  • listen to submissions made by the parties
  • consider written information provided by the parties
  • inspect premises to gather more information
  • make decisions that are legally binding and settle disputes
  • write decisions (awards).

Mediators/arbitrators need to have

  • knowledge of different mediation techniques and processes
  • knowledge of dispute-resolution methods
  • the ability to run successful meetings and negotiate possible solutions
  • an understanding of the Treaty of Waitangi
  • good communication and listening skills
  • the ability to evaluate large amounts of information that are sometimes complex and technical
  • problem-solving skills
  • writing skills.

Mediators/arbitrators who specialise in a partiular area, such as construction or insurance, may need to have knowledge of that industry.

Mediators/arbitrators need to be

  • confident, patient and objective
  • non-judgemental and impartial
  • able to inspire trust in others
  • able to keep information confidential
  • able to relate well to people from different cultures and backgrounds.