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Freight Forwarder » Learn More

Freight forwarders may do some or all of the following

  • find the most appropriate and cost-effective way of moving goods
  • prepare goods for dispatch
  • communicate with carriers such as road, rail, air and sea companies
  • book transport cargo space and prepare quotations and invoices
  • confirm transport arrangements
  • complete export documentation such as Bills of Lading
  • liaise with international freight forwarders to arrange pick-up and delivery of goods
  • advise clients of the costs of transporting goods and of the arrangements that have been made
  • record movement and placement of goods while they are in transit
  • check incoming goods against documents
  • keep records of goods dispatched and received
  • clear goods through customs
  • arrange insurance for goods, and the payment of duties and taxes
  • organise the delivery of goods for export or to an importer's premises.

Freight forwarders need to have

  • knowledge of international laws and standards regarding the transport of goods such as those set down by the International Air Transport Association (IATA)
  • knowledge of shipping terms and United Nations port codes
  • knowledge of carriage of goods laws, including dangerous goods regulations
  • knowledge of transport systems
  • knowledge of methods of packing and stowing goods
  • excellent people and customer service skills
  • good oral and written communication skills
  • record-keeping skills
  • problem-solving skills
  • numeracy skills
  • basic computer skills
  • fork-lift operating skills.

Freight forwarders need to be

  • confident and outgoing
  • organised
  • able to pay attention to detail
  • able to prioritise their work.