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Debt Collector » Learn More

Debt collectors may do some or all of the following

  • discuss with client businesses what money is owed to them
  • contact people by phone or letter to inform them of unpaid accounts
  • advise people on how to pay overdue accounts
  • arrange for legal action to be taken on unpaid accounts
  • organise the repossession of goods to settle unpaid bills
  • keep records and prepare statements
  • prepare legal documents
  • train staff.

Debt collectors need to have

  • knowledge of the relevant sections of the Sale of Goods Act, Hire Purchase Act, Privacy Act and Possession of Chattels Act
  • knowledge of District Court rules and procedures
  • basic accounting and maths skills
  • good oral and written communication skills
  • organisational skills
  • decision-making ability
  • computer skills.

Debt collectors need to be

  • polite, tactful and honest
  • persuasive, persistent and firm when dealing with people
  • motivated
  • able to work well under pressure
  • able to keep calm when communicating with people who are angry or upset
  • able to relate well to people from a variety of backgrounds.